Frequently Asked Questions:
Do you have a minimum order?
We have no minimum order and no handling charges. You can order just one bottle.
What are your quantity discounts?
Discounts are available on all items based on the quantity ordered. Most items have price breaks at case quantity, 500+, 1000+ and higher quantities. Enter the quantity of the item you are interested in and your shopping cart will display discounted pricing up to 10,000 quantity (and up to 25,000 for certain items). Prices and discounts for quantities up to 10,000 (and up to 25,000 for certain items) are also shown on individual product pages. For quotes on larger quantities, please contact us at 206-382-1100 or at email@example.com.
When will my order ship?
Orders normally ship within one business day after order. Time in transit for ground shipping is 2 to 3 business days depending on where you are located. Time in transit map. Your order will ship either from Nashville, Tennessee or Seattle, Washington.
How is my order shipped?
Most orders are shipped via UPS ground. UPS express shipping is also available and can be selected during checkout. Large orders are shipped by LTL (shipped on pallets). Orders to Hawaii and Alaska are usually shipped via USPS Priority Mail.
What are my shipping charges?
For shipping charges, just add the items you would like to order to your cart and a "shipping calculator" will give you shipping charges to your zip code.
How do I track my order?
On the day your order is shipped you will be sent an email with your tracking information. Orders shipped via UPS can be tracked here by entering your email or phone number (or you can track your package at ( www.ups.com ). Pro numbers and web tracking is provided by email for LTL shipments.
What form of payment do you accept?
We accept Visa, Mastercard, American Express and PayPal and ordering on our site is secure. Orders can also be paid by cashiers check or money order. To pay by cashiers check or money order, please call in your order. Your order will be shipped after the check or money order is received. We do not ship COD or accept personal checks.
How do I know if my product is compatible with a container?
You should always test your product with the container you have selected prior to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with glass, plastic or metal. Email or call us to request a sample.
What if I need to cancel an order?
Please contact us if you need to cancel your order.
What if I need to return my order?
Any of our items (except shrinkbands) can be returned within 30 days of receipt and there is no restocking fee. Returns should be shipped to us at our address below.
What if part of my order is damaged or missing?
Please contact us if any of your order is damaged or missing. Damaged shipments or items missing from shipment will be promptly replaced or refunded.
Do you ship to Canada?
Yes, we ship to all locations in Canada. Canadian customers will be charged separately upon delivery for duties, brokerage fees and customs fees. We also ship to various countries outside the US and Canada - address international inquiries to firstname.lastname@example.org.
Can I place a will-call order?
We do take will-calls and walk-in orders in Seattle from 9am to 4pm. Please call if you need to place an order for pickup in Nashville. We do not take walk-in orders in Nashville.
Do you have a catalog?
All of our items with prices are shown online. We do not have a print catalog.
What if I have any other questions?
We are here to help. Please call us at 206-382-1100 or email us at email@example.com. Our phone hours are 6:30am to 4:30pm, PT, Monday thru Friday.