Frequently Asked Questions:

Do you have a minimum order?

We have no minimum order and no handling charges.  You can order just one bottle.

What are your quantity discounts?

Discounts are available on all items based on the quantity ordered. Most items have price breaks at case quantity, 500+, 1000+ and higher quantities. Enter the quantity of the item you are interested in and your shopping cart will display pricing and discounts up to 10,000 items. Prices and discounts for quantities up to 10,000 are also shown online by clicking the ID code for the item you are interested in.  For quotes on quantities of 10,000 or more of any item, please contact us at 206-382-1100 or at service@specialtybottle.com.

Where do you ship to?

We ship to all 50 states in the US, as well as to all US possessions and territories. We also ship to Canada. Canadian customers will be charged separately upon delivery for duties, brokerage fees and customs fees. We do ship outside the US and Canada, however international orders cannot be placed online - please address international inquiries to service@specialtybottle.com.

When will my order ship?

Orders ship within one to three business days after order. Time in transit for ground shipping is 2 to 5 business days depending on where you are located. Express shipping is available but can be costly since bottles, especially glass, can be heavy.

How is my order shipped?

Most orders are shipped via UPS ground.  UPS express shipping is also available and can be selected during checkout.  Large orders are shipped by LTL (shipped on pallets).  Orders to Hawaii and Alaska are usually shipped via USPS Priority Mail. 

What are my shipping charges?

For shipping charges and express shipping options, just add the items you would like to order to your cart and a "shipping calculator" will give you UPS shipping charges.  For orders over 150 pounds and orders shipped on pallets, please contact us at 206-382-1100 or service@specialtybottle.com for shipping charges.

How do I track my order?

On the day your order is shipped you will be sent an email with your tracking information. Orders shipped via UPS can be tracked here by entering your email or phone number (or you can track your package at www.ups.com). Time in transit for ground shipping is 2 to 5 business days depending on where you are located. Pro numbers and web tracking is provided by email for LTL shipments.

What form of payment do you accept?

We accept Visa, Mastercard, American Express and PayPal and our online order form is secure. Orders can also be paid in advance by cashiers check or money order. To pay by cashiers check or money order, complete your online order, select the check option and follow payment instructions. Your order will be shipped after the check or money order is received. We do not ship COD or accept personal checks.

How do I know if my product is compatible with a container?

You should always test your product with the container you have selected prior to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with glass, plastic or metal.

Do you ship outside the US?

We also ship to Canada.  Canadian customers will be charged separately upon delivery for duties, brokerage fees and customs fees.  We ship outside the US and Canada - address international inquiries to service@specialtybottle.com.

How do I order samples?

If you are a current customer, please call us for sample requests.  If you are a new customer, you can order up to two items as samples online by adding the two items into your shopping cart and going through the checkout process.  For payment method, select “payment by check” and write “sample order” in special instructions. Specialty and large glass containers are not available as samples.  We also offer no minimum order, so small orders can be placed with a credit card online.

What if I need to cancel an order?

Please contact us if you need to cancel your order.  Orders cancelled after being packaged or shipped are subject to a $10 charge plus shipping charges.

What if I need to return my order?

Any of our items (except shrinkbands) can be returned within 30 days of receipt. Returns are subject to a 15% restocking fee. 

What if part of my order is damaged or missing?

Please contact us if any of your order is damaged or missing. Damaged shipments are rare and will be replaced or refunded. Shipments are insured by UPS so please inspect your shipment upon delivery and report any damage to the UPS driver.

Do you have a catalog?

All of our items with prices are shown online.  Sorry, no we do not have a print catalog. 

What if I have any other questions?

We are here to help.  Please call us at 206-382-1100 or email us at service@specialtybottle.com.  Our phone hours are 8am to 4:30pm, PST, Monday through Friday.